FAQ – Frequently Asked Questions

Yes*, if you have email, all you need to do is email to  [ jobs @ dcspark . com .au ] (written with no spaces) and please include all of your instructions such as:

  • Your phone number (in case there is a problem its quicker if i phone you)
  • How many copies
  • Black or Colour Printing

If you have special paper requirements please also let me know. If you are on a budget, I am happy to provide a quote before printing.

* Please note there is a $2.50 fee for this service with your printing costs on top of that. Printing costs will vary depending on requirements.

Please understand this is not always the same day service, you will be allocated pick up times that could be the same day OR the next day, if it is URGENT please also indicate this in your email. I cannot guarantee same day service if I am servicing other customers. 

The short answer is it depends.
If you only need a small photo (standard 6X4″ 10X15cms) then generally the photo will come out ok. If you need this photo enlarged it depends on the quality of the file as to how clear it will be printed. As a general rule of thumb if you have a decent quality file you can print about 1.5 – 2  times larger before you start to see too much loss of quality.
The best thing to do is send me your file and I can advise you on your options.
Please see photographic printing for more information.

Yes, please bring in your USB and we can print to our printer.*
*Service Fee applies, please make an appointment time.

No, unfortunately, I cannot print from slides or transparencies.
John Ralph’s camera house at Erina is my recommendation for working with slides or transparencies.

I can take your existing photo and scan it at very high resolution (up to 1200dpi) and print from that or from a digital file but a fresh scan is generally the best.

Photo Printing Sizes

Here are some standard photo sizes that will fit most photo frames but we can customise to print to any size up to A1 594 X 841mm.
All photos are printing on 255gsm satin finish. Other photo papers are available on request.

4X6″ – 10 X 15 mm
5X7″ – 127 X 178 mm
8X10″ – 200 X 250 mm
11 X 14″ – 304.8 X 355.6 mm
12 X 16″ – 304.8 X 406.4 mm
16 X 20″ – 406.4 X 508 mm

Turn around times on printing photos is about 5 working days. You can either bring your photo in and have it scanned. Or you can email through your photo
Please see the photo printing page for more information.

A Logo Submark is basically a simplified version of your logo that can easily be used on a smaller scale, so for example think of a version that can used where your logo will be displayed small like a social media platform or an ap or on a product or sticker, email signature or where the full logo is not required.
Your submark is not a second logo. It’s more along the lines of an extension of your primary logo.

Bleed is required on your artwork file if you require your printing to go right to the edge of the paper. On your file, you will need to generally allow a 3mm overlap of colour or graphic larger than your final printed size, this cut off after printing and allows for minor movements in the printing & trimming process.

There will be different requirements for your file depending on what it is you are getting printed and also your quantity, your artwork will require a different setup depending on if I am doing in-house printing or using the commercial printer. Read more on this blog post >

Before you spend too much time with your designer finalising your file, it is best you discuss your print quantities and set up to save time. 

If you need help setting up your artwork file with bleed, please just ask 🙂

In-house I can print to these paper sizes:

DL: 99 X 210mm* (A4 paper cut 3 per page)
A5: 148 X 210mm* (A4 paper cut in half 2 per page or 6 per A3 for more economic printing)
A4: 210 X 297 mm*
A3: 420 X 297 mm*
Large format printing
A2: 420 X 594mm
A1: 594X 841mm

Please note that any sizes outside of standard paper sizes A4 & A3 will need special file setups to match the correct paper size on the printer.
The file setups will vary depending on the stock (thickness and colours that you need). Please discuss with us how best to set up your file. Or I can do this for you with your supplied file but there will be an additional fee for this service.

*These pages will have a small 2mm bleed they will not print to the edge. If you require to the edge printing please discuss prior to ordering your printing.

I carry a range of stocks for in-house printing, starting from normal 80gsm paper right through to 250gsm card stock.
I have these in a range of colours and a range of environmental and parchments for something a bit different.
The type of stock available to you will depend on what exactly it is you need to be printed.

For business cards, flyers and other marketing materials I have a very wide range of thickness, as well as glossy, satin and uncoated options available.
As a general rule, all printing over a quantity of 250 will require a different printer, setup and papers than lower quantities.

The best bet is,  to please include the type of paper you require when sending through your order (if you are just requiring standard document printing and your file setup is ready to go) OR send an email to discuss recommendations on what options are available to you and I can also include a quote.